Privacy Policy

Effective Date: 25 July 2025

At The Little Hem, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with our website, services, and team.

1. Who We Are

The Little Hem is a Brisbane Bayside-based business specialising in custom clothing, clothing repairs, and professional alterations. This website is operated by The Little Hem for the purpose of providing information, facilitating bookings, and enhancing customer service.

2. What Information We Collect

We may collect the following types of personal information:

  • Your name

  • Email address

  • Phone number

  • Address (for pick-up/delivery services, if offered)

  • Payment details (only when required and securely processed)

  • Booking and enquiry information

  • Any communication you submit via forms or email

We may also collect non-identifiable data, such as browser type, device, and interaction with our website, to help improve our services.

3. How We Collect Information

Information is collected through:

  • Website enquiry forms

  • Appointment or quote requests

  • Direct emails and phone calls

  • Cookies and analytics tools (such as Google Analytics)

4. How We Use Your Information

We use your personal information to:

  • Respond to enquiries

  • Manage appointments and bookings

  • Deliver services

  • Process payments

  • Improve our website and user experience

  • Send service updates or promotional emails (you can opt out at any time)

5. Sharing of Personal Information

We do not sell or rent your personal information to third parties. Your information may be shared with trusted service providers (e.g., payment processors or IT support) where required to deliver our services, and only under strict confidentiality agreements.

6. Data Security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, and disclosure. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to maintaining strong safeguards.

7. Your Rights and Choices

You have the right to:

  • Access the personal information we hold about you

  • Request correction of your information if inaccurate

  • Opt out of receiving marketing communications

To exercise any of these rights, please contact us using the details below.

8. Use of Cookies

Our website may use cookies to enhance your browsing experience. You can disable cookies via your browser settings, though some features of the site may not function properly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or Australian privacy laws. The latest version will always be available on our website.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how your information is handled, please contact:

The Little Hem
Email: [insert email address]
Phone: [insert phone number]
Location: Brisbane Bayside, QLD