Terms & Conditions

Welcome to The Little Hem website. By accessing or using this website, you agree to comply with and be bound by the following terms and conditions. If you do not agree with any part of these terms, please do not use our website.

1. About The Little Hem

The Little Hem provides custom clothing, alterations, and clothing repair services based in Brisbane Bayside, Queensland. This website allows you to learn about our services, make enquiries, request quotes, and book appointments.

2. Use of Website

You agree to use this website for lawful purposes only and not to:

  • Submit false or misleading information

  • Disrupt the operation of the website

  • Attempt to gain unauthorised access to the website or our systems

  • Reproduce or distribute content without written permission

We reserve the right to suspend or restrict access to the site if you violate these terms.

3. Bookings and Cancellations

Appointments can be made via our website, email or phone.

  • Cancellations must be made with reasonable notice.

  • Late arrivals may result in shortened or rescheduled appointments.

  • We reserve the right to refuse or reschedule any booking at our discretion.

4. Pricing and Payment

All prices quoted are in Australian Dollars (AUD) and may be subject to change. Full payment is required upon completion of services, unless otherwise agreed in writing.

Accepted payment methods may include cash, EFTPOS, and credit card. We do not store your payment details.

5. Returns and Refunds

Due to the nature of our services (custom clothing and alterations), refunds are generally not offered once work has commenced. If you are unsatisfied with the result, please contact us within 7 days of service completion to discuss a resolution.

6. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of The Little Hem or its licensors and is protected by copyright and intellectual property laws. You may not copy, reproduce, or use this content without our prior written consent.

7. Privacy

Your privacy is important to us. Please refer to our Privacy Policy for information on how we collect, store, and protect your personal information.

8. Limitation of Liability

To the extent permitted by law, The Little Hem is not liable for any indirect, incidental, or consequential loss or damage arising from the use of our website or services. We do not guarantee that our website will be free from errors, viruses, or interruptions.

9. Links to Third-Party Sites

This website may contain links to external websites. We are not responsible for the content or privacy practices of third-party sites and do not endorse their content.

10. Changes to These Terms

We may update these Terms and Conditions at any time. Any changes will take effect immediately upon being posted on this page. Your continued use of the website indicates your acceptance of the updated terms.

11. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us:

The Little Hem
Email: [insert email address]
Phone: [insert phone number]
Location: Brisbane Bayside, QLD